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Terms and Conditions

Heatpump+Coolcare Limited – Terms and Conditions

Last Updated: July 5, 2025

Please read these Terms and Conditions carefully before engaging Heatpump+Coolcare Limited for any services. By accepting a quote, booking a service, or otherwise engaging with our company, you agree to be bound by these Terms and Conditions.

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of heating, ventilation, and air conditioning (HVAC) services, equipment sales, and related consultancy by Heatpump+Coolcare Limited (“we”, “us”, “our”) to you (“the Client”, “you”). Heatpump+Coolcare Limited is a New Zealand registered company, trading from Lower Hutt, Wellington Region.

2. Services Offered

We provide a range of HVAC services including, but not limited to:

  • Heat Pump sales, installation, and servicing
  • Air Conditioning sales, installation, and servicing
  • Ventilation system installation and servicing
  • HVAC system diagnostics, maintenance, and repairs
  • HVAC consultancy

Specific details of the services to be provided will be outlined in a separate quote or service agreement.

3. Quotations and Pricing

  • 3.1. All quotations provided by Heatpump+Coolcare Limited are valid for a period of [e.g., 30 days] from the date of issue unless otherwise stated.
  • 3.2. Quotations are based on the information provided by the Client and a site inspection (if conducted). Any unforeseen complications, additional works, or changes requested by the Client may result in additional charges. We will endeavour to notify you of such changes prior to commencement where possible.
  • 3.3. All prices quoted are in New Zealand Dollars (NZD) and are exclusive of Goods and Services Tax (GST) unless explicitly stated otherwise. GST will be added to the final invoice at the prevailing rate.

4. Payment Terms

  • 4.1. For services and installations, a [e.g., 50%] deposit may be required upon acceptance of the quote.
  • 4.2. Full payment is due upon completion of the work, or as per the agreed payment schedule outlined in your specific quote or invoice.
  • 4.3. Payment can be made via [e.g., bank transfer, credit card]. Details will be provided on the invoice.
  • 4.4. In the event of late payment, we reserve the right to charge interest on overdue amounts at a rate of [e.g., 2%] per month, compounded daily, from the due date until payment is received in full.
  • 4.5. We may also charge reasonable debt collection costs incurred in recovering overdue payments.

5. Scheduling and Access

  • 5.1. We will endeavour to complete services within the agreed timeframe; however, all dates are estimates and subject to change due to unforeseen circumstances (e.g., weather, supply chain issues, illness). We will keep you informed of any significant delays.
  • 5.2. The Client must ensure that our technicians have safe and clear access to the work area at the scheduled time. Any delays caused by lack of access may incur additional charges.
  • 5.3. It is the Client’s responsibility to clear the work area of any obstacles or valuable items prior to our arrival. We will take reasonable care, but are not responsible for damage to items not removed from the immediate work vicinity.

6. Cancellations and Rescheduling

  • 6.1. If the Client wishes to cancel or reschedule a confirmed booking, they must provide us with at least [e.g., 24 hours] notice.
  • 6.2. Cancellations or reschedules made with less than [e.g., 24 hours] notice may incur a cancellation fee equivalent to [e.g., our standard call-out fee or a percentage of the quoted service fee].
  • 6.3. Deposits paid are non-refundable for cancellations made without sufficient notice.

7. Warranties and Guarantees

  • 7.1. Equipment/Parts Warranty: All new equipment and parts supplied by Heatpump+Coolcare Limited are covered by the manufacturer’s warranty. The duration and terms of such warranties vary by manufacturer and product. We will provide details of applicable warranties.
  • 7.2. Workmanship Guarantee: We guarantee our workmanship for a period of [e.g., 12 months] from the date of completion of the service. This guarantee covers defects arising directly from our installation or repair work.
  • 7.3. Our warranties and guarantees are subject to the Client adhering to manufacturer’s recommendations for use and maintenance, and do not cover: * Damage caused by misuse, abuse, neglect, or lack of proper maintenance by the Client. * Damage caused by third parties, acts of nature (e.g., storms, floods), or power surges. * Fair wear and tear. * Repairs or modifications attempted by any party other than Heatpump+Coolcare Limited.
  • 7.4. Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993 where you are acquiring services for personal, domestic, or household use.

8. Limitation of Liability

  • 8.1. To the maximum extent permitted by New Zealand law, Heatpump+Coolcare Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: * Your access to or use of or inability to access or use the services; * Any conduct or content of any third party on the services; * Any content obtained from the services; and * Unauthorized access, use, or alteration of your transmissions or content.
  • 8.2. Our total liability for any claim arising out of or in connection with these Terms or the provision of services shall not exceed the total amount paid by the Client for the specific service from which the claim arose.

9. Client Responsibilities

  • 9.1. The Client is responsible for providing accurate and complete information relevant to the service required.
  • 9.2. The Client must notify us immediately of any issues or concerns regarding the service provided.
  • 9.3. The Client must adhere to all recommendations for the ongoing maintenance of their HVAC system as advised by us or the manufacturer.

10. Intellectual Property

All intellectual property rights related to our services, including any designs, plans, or technical drawings created by us, remain the property of Heatpump+Coolcare Limited unless otherwise agreed in writing.

11. Privacy Policy

We collect and use your personal information in accordance with our Privacy Policy, which is available on our website: [Link to your Privacy Policy Page, e.g., https://heatpumpcoolcare.co.nz/privacy-policy]. By agreeing to these Terms, you also agree to the terms of our Privacy Policy.

12. Dispute Resolution

  • 12.1. In the event of a dispute arising under these Terms, both parties agree to first attempt to resolve the matter through good faith negotiation.
  • 12.2. If a resolution cannot be reached through negotiation, the parties may consider mediation or other alternative dispute resolution methods before pursuing legal action.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. Both parties agree to submit to the exclusive jurisdiction of the courts of New Zealand.

14. Amendments to Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or providing notice to you. Your continued engagement with our services after such amendments constitutes your acceptance of the revised Terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us using the details in contact form