Contact Us

Privacy Policy

Heatpump+Coolcare Limited – Privacy Policy

Last Updated: July 5, 2025

At Heatpump+Coolcare Limited (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

1. Who We Are

Heatpump+Coolcare Limited is a New Zealand registered company providing heating, ventilation, and air conditioning (HVAC) services, equipment sales, and related consultancy. Our office is located in Lower Hutt, Wellington Region, New Zealand.

2. What Personal Information We Collect

We may collect various types of personal information from you, including but not limited to:

  • Contact Information: Name, address, email address, phone number.
  • Property Information: Details about your residential or commercial property relevant to HVAC services (e.g., property size, type of building, existing HVAC systems).
  • Service Details: Information related to your service requests, quotes, installations, maintenance history, and repair records.
  • Financial Information: Payment details (e.g., bank account details for transfers, credit card information processed securely by third-party payment gateways – we do not store full credit card details on our servers).
  • Communication Records: Records of your correspondence with us via phone, email, contact forms, or other channels.
  • Website Usage Data: Information about how you use our website, including IP address, browser type, referring pages, pages visited, and timestamps (collected via cookies and analytics tools – see Section 7).

3. How We Collect Personal Information

We collect personal information in several ways:

  • Directly from You: When you contact us by phone, email, fill out a contact form on our website, request a quote, book a service, or otherwise interact with us.
  • From Your Use of Our Website: Through cookies and website analytics tools (see Section 7).
  • From Third Parties: Occasionally, from third-party partners (e.g., suppliers, financing partners, or builders/developers, with your consent or where legally permitted).

4. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following primary purposes:

  • To Provide Services: To fulfill our contractual obligations, provide quotes, schedule installations, perform maintenance, carry out repairs, and deliver consultancy services.
  • Communication: To respond to your inquiries, provide updates on your service requests, and send important service-related notifications.
  • Billing and Payment: To process payments for services rendered.
  • Improve Our Services: To understand your needs better, gather feedback, and continuously improve the quality and efficiency of our HVAC solutions.
  • Marketing (with consent): To send you information about our services, promotions, or special offers that we believe may be of interest to you. You will always have the option to opt-out of marketing communications.
  • Compliance with Legal Obligations: To comply with legal or regulatory requirements in New Zealand.
  • Internal Operations: For record-keeping, administrative purposes, and internal analysis.

5. Disclosure of Personal Information

We will not sell, rent, or lease your personal information to third parties. We may disclose your personal information in the following circumstances:

  • To Service Providers: To third-party service providers who assist us in delivering our services (e.g., payment processors, CRM system providers, IT support, delivery services). These providers are obligated to protect your information and only use it for the purposes for which we provide it.
  • To Equipment Suppliers/Manufacturers: For warranty registration or direct support related to products installed.
  • Legal Requirements: Where required by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
  • With Your Consent: Where you have given us explicit consent to do so.

6. Storage and Security of Personal Information

  • 6.1. We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration, or destruction. This includes implementing physical, electronic, and managerial procedures.
  • 6.2. Personal information is stored on secure servers located within New Zealand or with trusted third-party cloud service providers who adhere to robust security standards.
  • 6.3. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Cookies and Website Usage Data

  • 7.1. Our website [https://heatpumpcoolcare.co.nz/] uses “cookies” and similar tracking technologies to enhance your Browse experience and collect anonymous usage data. Cookies are small text files placed on your device.
  • 7.2. We use cookies for purposes such as: * Remembering your preferences. * Analyzing website traffic and user behavior (e.g., which pages are most popular). * Improving website functionality.
  • 7.3. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
  • 7.4. We may use third-party analytics services (e.g., Google Analytics) that use cookies to collect information about your website use. This information is typically aggregated and anonymized.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.
  • Correct Your Information: Request that we correct any inaccurate or incomplete personal information we hold about you.
  • Request Deletion: In certain circumstances, request the deletion of your personal information.
  • Object to Processing: Object to the processing of your personal information in certain situations.
  • Complain: If you believe your privacy rights have been breached, you have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.

To exercise any of these rights, please contact us using the details in Section 10. We may require proof of identity before fulfilling your request.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us via email at support@heatpumpcoolcare.co.nz